One of the best parts of being part of Leadership Atlanta, www.leadershipatlanta.org, is the access to amazingly successful Business Leaders in very personal settings. The Organization set up these "few on one" meetings with about 15 of Atlanta's Finest. I signed up for two, today's with Mr. Cathy and then I am meeting with the new CEO of Home Depot in late March. I chose these two for very specific reasons. Mr. Cathy because the Chick-Fil-A(CFA) story is truly legendary in Atlanta and I had heard him speak to a large group and he was very charismatic. I chose the Home Depot meeting because I have always specialized in turning organizations around and this is truly a company that needs to be doing that.
So we arrive at CFA's Campus which is South of the city by the airport and it is a gorgeous drive from the gatehouse to the main building. I park and meet my fellow classmates in the sprawling lobby. In the lobby is a collection of Dan's (yes we had to call him Dan, not Mr. Cathy) father's antique car and motorcycle collection. It was breath taking to walk through Model T's to Rolls Royce's and a few magnificent Harley's. From there we were taken down to the 'cafeteria' which was more like the Buffet at Bellagio! Of course, along with fish, pasta, salad bar and dessert there was also Chick-Fil-A Chicken Sandwich's for the taking. The best part --- it is ABSOLUTELY FREE for ALL...not just employees, but contractors, guests, vendors...even the maintenance guys that come in to fix things do so around lunch time so they can enjoy. We took our lunches to a conference room for our meeting with Dan.
First thing you should know, if you don't know Chick-Fil-A, is that Dan and his family are very religious. This is something I had heard and was anxious to see how I would deal with it. Sometimes, as a Jew, my radar goes up about being proselytized too so I was a little worried about being uncomfortable. To tell you the truth, Dan's story is very spiritual and certainly one of Christianity and the service of Christ, yet he told it in a fashion that did NOT make me uncomfortable at all!
So, what Dan wanted to talk to us about was Leadership and Service; two of my favorite topics and with me moving into a leadership role in a new company I was looking forward to a 'refresher course'.
Dan likes to use metaphors and examples and we received each one of his metaphors as actual gifts to keep! Here were Dan's Five Gifts:
1. A SMALL jar of Jiff Creamy Peanut Butter - Dan explained how he LOVES PB (I'm with him)! He had us unscrew the top and look at the freshness seal. He asked us what we though of as we peel of that freshness seal and we all agreed it was the fresh aroma of new PB. Dan said this was metaphor #1 - STAY FRESH! He also said he only buys the small jars so he can have that experience more often --- how cool? So with this he gave us a couple of nuggets about staying fresh
- Always be learning
- Always be thinking
- When a student is ready, a teacher will appear (how cool)
- Be BOLD and AGGRESSIVE with people you want to spend time with (hmmmm)
2. A silver baton (like the ones used in track & field) - the metaphor --- Success is built on SUCCESSION. What a powerful message and what a way to deliver it. It is one thing to be successful, it's a completely other thing to help make someone else successful and carry on a legacy in a smooth transition.
3. A railroad spike, with 'Stay on Track' engraved on it --- this is fairly obvious but it is the yin to the Peanut Butter's Yang. It's one thing to be bold and always fresh; it's an entirely different thing to stay grounded and focused on what you do best.
4. A starch white towel with a monogram on the bottom that says "Great Leaders SERVE" on the bottom. Dan explained by showing how the WHITE towel can be a sign of service when draped correctly over the left arm versus tucked in your back pocket with a Spray Bottle dangling from it.
- Great leaders have an attitude of service
- Be humble, gracious, generous and genuine
5. A shoeshine Brush -- Dan actually got down on the floor and buffed one of our shoes. Again tying the lesson of service Dan told the story of how at the Last Supper Jesus actually washed the feet of his disciples. What struck me was not the story per se but Dan's genuineness as he worked on Pat's boots. The care he took with her pants cuffs and the hug he gave her when it was over. I actually was moved watching him.
I also picked up a few great lines:
- We were designed to lead challenging lives; full of love, health and generosity. If you aren't getting this you need to find it to be fulfilled.
- God Built is for service
- The handshake of the host directly affects the taste of the roast ---now that is BANADICULOUS!
All in all it was a great 2 hours on a day that I needed inspiration greatly
As always --- ILU VM
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